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A change in software over the last decade that I've noticed is the inability for the user to say "No". I maybe first noticed this with iOS updates where the options were to "Install Now" and "Later". Maybe it's just me imagining it but I feel like I experience this more and more where the choices a user has are 1. Do what we want now and 2. Do it later. Even worse is when they use the 'voice' of the user, as if the request comes from your preference like "Remind Me Later"

It just never feels....right. It's like if someone in a bar came up to me and said "Hey, can I buy you a drink? Or, should I try again in an hour?"

@calutron It caused huge complaints within Google the first time Google tried it. But the complaints were totally ignored.

There's a Prisoner's Dilemma here. The dark side of usability testing is that a few "normies" can give big companies a lot of information about what they're willing to let slide. And this information turns out to generalize to 90% of humanity.

@calutron sometimes I'm glad I have to use trashy hobbyistware

@calutron Reminds me of the first DirectX installer (1.0):

Do you want to install DirectX?

[OK]

@calutron I feel that everytime I open youtube and it says "sign up for youtube TV, 1. YES 2. REMIND ME LATER"
I desperately wish for a 3. NO AND STOP ASKING ME

@calutron I’m mixed on this because I know too many people that refuse to update their devices - not because they don’t want the latest stuff - but because they aren’t tech savvy and updating feels like a chore.

But then they are declining important security updates, which you ideally want a non-technical person to have.

@calutron Something closely related that I noticed a while ago, is that software will now often tell you what to do rather than simply what to know. I noticed this in the context of low battery notifications. Rather than simply saying that your phone battery is low, it will now often say “charge your phone”.

@robby @calutron I am reminded of the star trek episode where a cave demanded people feed it...

@calutron Developers got tired of people not updating their shit and then complaining about features lacking while already implemented and bugs already fixed

@calutron @cancel all that abusive bullshit is all I can picture in my head when I watch the marketing-drenched reveal of a shiny new Apple product. and I used to be the biggest Macintosh “fanboy”, when I was younger. they have nearly zero respect for the agency of their customers. I take my $$ and “mindshare” elsewhere (tho no clue what phone I’ll get when this one dies, leaning heavily towards de-Googled Android phone)…

@calutron@merveilles.town In some cases, there are real cases for not having No: z.B. element verifiation.

@calutron It's the equivalent of a creepy guy/gal at the bar, and after the bar, and the next visit to the bar and so on....

@calutron @volpeon it's definitely a slow slide kind of thing. It makes a certain amount of sense to make "no" difficult for critical updates — your unpatched device poses a threat to everyone around you, after all.

But "critical" keeps moving further from "essential to protect the network community", and ever more toward "we the maker of your software know best, poor user". Which in turn is a symptom of the slide from "user as one who alters programs for their uses" to "user as captive consumer"

With respect to Apple / IOS, in three words, "Jobs is Dead".

@calutron @neauoire If you see that, you're not using software. You're using a service. You're not a user, you're a customer. Even if you don't pay.

pol 

@calutron
When the referendum in Crimea only has options for "join Russia" or "declare independence, then join Russia" most people rightly recognised that as no choice at all, yet how many of them would still create such a dialog box? (Sorry for the clumsy wording, it's gone midnight again)

@calutron this manufactured consent is a super common dark pattern and I hate it a lot

@calutron You perfectly stated my entire problem with the 21st century model.
I *hate* software or things I had to pay for using this kind of abusive concept.

To the people defending this as "well, software needs to update" or whatever - no, no it doesn't.
The *user* should be the only one who *ever* gets a say into what happens on their own devices.
Is something they're asking for only available on new versions? Tell them that. Period.

@calutron The interesting thing is that in my experence, megacorps don't tolerate this behavior.
I worked at several huge companies that continued to run old versions of databases or hardware because there is no good reason for them to upgrade.
So they don't.

@Longplay_Games agree. I understand the argument about tech-non-savvy people who never updates and expose their machines to vulnerabilities — YET, in that case there should *always* be options for the tech-savvy to disable automatic processes and let them decide for their own policy.

It infuriates me. My daily ride is a Mac (musician-developer here) and I hate Apple with furious anger because of this, among other things. Alas, I see the 'template' is all over the place now.

@calutron

@m2m @calutron The funny part is how we blame the user for the vulnerabilities. Interesting world, isn't it?
In my most recent DoD work before I retired to game dev, machines that triggered a security breach (sus activity, virus detection, etc) were auto-quarantined.

The fact that we, as a society, have decided to allow deep packet inspection and hugely intrusive acts by ISPs without requiring them to take actions is interesting...

@m2m @calutron For example, let's say "Bob" is a 90-year-old user of Windows Compromised Edition.
Without meaning to, bless his heart, he fumbled a link that installed a spam bot.
There's no reason his ISP should be ok with him sending 30,000 botnet hits.
Yet that same ISP mines his DNS queries, his email, his browser history...

@m2m @calutron In reality, ISPs should probably *not* be doing anything but acting as gateways, but they should *definitely* be blocking port scans, malware, and malicious behavior.
Yet here I am, able to watch non-stop scans bouncing off my firewall all day long.

@calutron "use the user's voice" is something I've noticed is incredibly wide-spread in French.
I had to set up a lot of things after moving here and a lot of business websites have buttons where I expected imperative "Change settings" and instead found "I configure my preferences".
I'm not sure if it has the same hostile motivation as in English, but I found it curious for sure.

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Merveilles

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