Having recently created my own personal knowledge base from scratch, my new workplace is infuriating.

There is no internal KB. You're expected to search through an abused tag system in the support software for past support tickets and use the documentation geared towards your users.

What kind of back asswards system is this?

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Merveilles is a community project aimed at the establishment of new ways of speaking, seeing and organizing information — A culture that seeks augmentation through the arts of engineering and design. A warm welcome to any like-minded people who feel these ideals resonate with them.